Orders & Purchases
How do I place an order?
How do I place an order?
Simply add your favourite products to the cart and proceed to checkout. You’ll receive an order confirmation by email once it’s done.
Can I modify or cancel my order?
Can I modify or cancel my order?
We process orders quickly to ensure fast shipping, so changes aren’t always possible. Please contact our team ASAP and we’ll do our best!
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay and other secure payment options shown at checkout.
I didn’t receive an order confirmation. What should I do?
I didn’t receive an order confirmation. What should I do?
First, check your spam folder. If it’s not there, contact our support team and we’ll resend it to you.
Returns & Exchange
What’s your return policy?
What’s your return policy?
We accept returns within 14 days of delivery for unused and unopened items. Due to the nature of our discounted stock, some items may be marked final sale.
How do I request a return?
How do I request a return?
Log into your account, head to your order history, and follow the return request steps. You’ll receive instructions by email once submitted.
Do you offer exchanges?
Do you offer exchanges?
We currently don’t offer direct exchanges. If you need a different product, simply return the original and place a new order.
What if my item is damaged or incorrect?
What if my item is damaged or incorrect?
Oh no! If something’s wrong with your order, contact our support team within 48 hours of delivery. We’ll make it right, fast.
Shipping & Tracking
How long does delivery take?
How long does delivery take?
We ship orders within 48–72 hours to France, Belgium, and Spain. Once your order has shipped, you'll receive tracking information via email. Delivery typically takes 2–5 business days.
How can I track my order?
How can I track my order?
You can track your order anytime using your email and postcode here: Track Your Order
Do you offer express shipping?
Do you offer express shipping?
Not yet — but we’re working on it! For now, all orders are sent via standard shipping to keep prices low for you.
